Contract Rating

Crosswaters Plumbing

PlumberSt. Thomas, ON

4.955 Google reviews
Hours published

Customer reviews

This business has 55 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Geordan Patrick

Clifford and his team have done fantastic work on my home over the last month. It started with an emergency call that was dealt with quickly and efficiently, then some adjustments to older plumbing and the addition of a new on demand gas water heater, I wanted installed. All the work was done in and organized manner, with professionalism and clear communication. I will definitely be using Crosswaters Plumbing for future plumbing needs.

Natalia Angyal

I had a pipe freeze and it was spraying water everywhere last night. They arrived quickly and fixed the problem right away. I would highly recommend Clifford and the team at Crosswaters Plumbing! Thank you!

Catalina Galeano

I have a great experience with cross water. They arrived right on time, quickly diagnosed the leak and fixed it for very fair price. The plumber was professional, kept the workspace clean and explained everything clearly. Its hard to finde a reliable service there days, i will definitely be callen then again for any future plumbing needs.

Hanner Palacios

Fast professional and honest, They came out on short notice to handle a clogged drain. They were incredibly thorough, puntual and resepectful of my home. I would not hesitate to use them again.

Maria

My overall experience was okay. While the quality of the work was important to us and we spent a lot of time going back and forth to ensure the job would be completed properly, the process took much longer than expected. The job started in November and, as of January, it is still not completed. Communication was challenging at times, with delays and the need for frequent follow-ups. We also paid the full amount but had to repeatedly request a receipt, which has not been resolved up to this date The delays and communication issues made the experience more stressful than it should have been.

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Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check Crosswaters Plumbing on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check Crosswaters Plumbing on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check Crosswaters Plumbing on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide