Fix My Hot Tub Vaughan

Unreliable Scheduling and Constant Delays I booked service with this company 10 days ago, and ever since, they’ve been pushing my appointment back—always by text, always the day before they’re supposed to come. This has happened multiple times now. Today they moved my appointment again, this time from tomorrow to the 15th. The lack of reliability and constant last-minute changes have been extremely frustrating. I can’t comment on the actual service yet because they haven’t shown up, but based on the scheduling experience alone, it’s been disappointing.

The folks at Jacuzzi have been such a great help, from initial purchase of our Jacuzzi J485 back in 2021 and continue to provide the best service when needed. We recently had an simple LED issue, which when I called to ask for assistance, they provided immediate attention to my needs and service was onsite with a few days. Andrew, the Jacuzzi rep, who came over was just fantastic. Answered all my questions and provided excellent going forward advice with water balancing and other tips to continue enjoying our Jacuzzi. Thanks Jacuzzi!!!!

First time experience with this team and I can say I’m very happy with the service and outcome. We purchased a house that included a beautiful outdoor Jacuzzi but have no experience in running or maintaining one of these units so the advice and service provided by this team was invaluable. They were timely, thorough, got us up and running with a Jacuzzi that has been sitting empty for 6 months, taught us the basics of maintenance, and provided excellent recommendations for future maintenance considerations. Long term I will consider taking over all maintenance, but for now I’m happy to pass off the bigger ~ 3 month jobs to this team due to the convenience and level of service. Thank you!

We experienced a fault in a high temperature sensor on our Jacuzzi hot tub. Initial service guidance was provided over the phone in the event it could be remedied without a service call, but we soon learned it would require a technician. An appointment for a service technician was made, however, a few days later the tech was nearby and came to perform the service 5 days earlier than expected. Dan was professional, personable, thorough and efficient at making the repairs, which were covered under the warranty, and all without any mess or need to tidy up afterwards. Great work folks.

Truly impressed with my whole hot tub experience with Jacuzzi. The tub is superior quality and I love the hot tub. I have been in it everyday since receiving it and already have seen positive results for my back and overall general feeling. The whole process with the wiring, the deliver of the tub and the installation of the gazebo was seamless and happened in a very professional and efficient manner. I was a little frustrated originally with the delivery delays but the net result was so great that you forget about those issues.