Customer reviews
This business has 48 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Jason Watorek
Rock Solid Windows was an outstanding experience from start to finish. The team is incredibly friendly, knowledgeable, and extremely thorough. They took the time to educate me on window options and details I had never even noticed or considered before — that level of expertise really sets them apart. Their showroom is beautiful, and the quality of their products is clearly top tier. What impressed me most was that even the owner was on site to install our patio door to ensure everything was absolutely flawless. True professionals who take pride in their work. Highly recommend Rock Solid Windows and there amazing team!
Kaitlin Makish
We truly cannot thank the team at RockSolid enough. My husband and I both agree that we have never worked with a better company before. Matt is outstanding. He was kind, got back to us quickly, answered all of our questions and made sure we were getting the doors, windows, trim & glass we wanted. Steve was more than accommodating, and willing to come by outside of normal business hours. Both Matt & Steve worked around our schedule as we have a toddler and things don’t always go as planned. The installation crew was phenomenal and incredibly helpful. Our windows, door & trim look amazing. We noticed a difference right away in sound reduction (we chose triple pane) and a positive temperature difference inside our house. We should have done this sooner! Professional, kind, competitive pricing, communicative and all around just a phenomenal group of people. I highly recommend RockSolid and would go with them again, in a heartbeat. Thank you so much for everything! We greatly appreciate all your hard work.
Dan
I had a garage side door that was replaced by Rocksolid. In short, this company lives up to its name. Everything was incredible from the quote to the finished product. I'll only choose them for any future needs and I'll certainly recommend them to friends and family. Thanks again!
beejay whittaker
I live in an older home and have been very grateful for the quality of customer service and products that the team at Rock Solid has provided me with over the years. I greatly appreciate their focus on detail and their willingness to work so kindly and patiently with me. Steve, Matt, and the RS work crew have recently finished installing windows in the upstairs of my 100 year old home. From start to finish, the process was remarkable, satisfying, and enjoyable. The new windows truly complement the style and age of my home. I am a very happy repeat customer, and I believe that you too will be after you experience working with the Rock Solid professional team! Sincerely, Bette-Jean Whittaker
Marie
Great products and service! From the sales person to the installers, we can't say enough about how great this experience has been. The sales person (Matt) was very knowledgeable and brought up points that none of the other companies had mentioned. His concern was if we stayed with a 5 panel window, we'd have less actual 'view' because of the vinyl in between the glass. He had examples of 4 and 5 panel windows and addresses to go see first hand before we made a decision and we LOVE the 4 panel window. We hadn't even considered going from 5 to 4 before speaking with him and we are so glad we did. This was supposed to be a 2-day installation but due to weather delays they had one day to get it done. They double up the crew and showed up early in the a.m. and worked basically non-stop through the day. They got it finished by 5 and it looks great!! We highly recommend Rock Solid!
Before you hire a window and door installer in Ontario
No provincial licence is required. Installation quality is governed by manufacturer specification and the Ontario Building Code rather than by a trade certificate.
General liability insurance and WSIB clearance
Standard checks. Window installation involves ladder work and heavy glass.
Manufacturer-trained installer status
Matters more than usual here, because most window warranties are voided by installation that departs from the manufacturer specification.
Building permit for new or enlarged openings
Replacing a window in an existing opening generally does not need one. Cutting a new opening, or enlarging one for a basement egress window, generally does.
Verify with: Your municipal building department confirms what your specific job requires.
ENERGY STAR certification for the product
Relevant if you intend to claim any efficiency rebate, which typically requires certified products and documentation.
Questions worth asking
- Is this a retrofit or a full-frame installation? What would the other one cost?
- How is the gap between the window and the rough opening insulated and air-sealed?
- Is exterior capping included, and in what colour and material?
- Is the warranty on the glass seal, the frame, and the labour - and are they different lengths?
- Is the warranty transferable if I sell the house?
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