Contract Rating

Advanced Level Homes

RooferSt. Thomas, ON

5.0137 Google reviews
Hours published

Customer reviews

This business has 137 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Anne Holmes

During a severe storm in May 2025 our home suffered a loss to the roof. We’d previously heard of Advanced Level Homes and quickly reached out to them. Dominic arrived, what seemed to be immediately, to assess the damage. Will followed to introduce the company and explain how the claims process would work. They took numerous pictures of the damage and did an emergency repair. Will brought Rapheal over a couple of days later to reassess the damage. Christine, all I can say is first class service, available at any time for updates by phone, text or email. Rick diligently worked with our insurance company keeping us up to date without us having to deal with them, ensuring our claim was taken care of. During the work process the team of guys working were wonderful. We have a dog who runs in our front and back yard so they cleaned up and used their large magnet tool at the end of each work day ensuring no nails or debris were left behind. It took a bit of time because of negotiating with insurance but we now have a beautiful roof with a 10 year warranty. Highly recommend this Company!

Dorel Coacean

Everything has started when we noticed some damages to the old roof, couple shingles missing... then, Cam from Advanced Level Homes checked the roof & took lots of pictures ; after, he explained the situation and showed me the damages from the hail, guiding me on next steps. Even I was a bit skeptikal at the begining, they've done everything for A to Z, from preparing the claim & talking with the insurance company on my behalf, to installing a gorgeous new roof with plenty of waranty on materials and workmanship. Christine (customer service) was in touch with us everytime was needed, Rafael came and did the final inspection once the job was done; overall, the entire team that installed our roof was extremely fast and professional, everybody knew exactly what to do, so it was installed in 2 days !!! After they finished the installation, the place was clean, spotless... We saved not only a lot of money but -more important - we have peace of mind now. I would definitely reccomend Advanced Level Homes to anybody that is looking for an amazing job & for peace of mind.

inderbir singh

I had Advanced Level Homes work on my place, and they were amazing! The team was very professional and worked super hard. They inspected my roof, explained everything clearly, and helped me file a hail damage insurance claim. They took care of the whole process for me — from start to finish — and got the claim settled successfully. My roof was replaced with great quality materials, exactly as promised. Everything they said they’d do, they did! I’m really impressed and grateful for their work. 💯 Highly recommend Advanced Level Homes!

A Park

I had a great experience working with Advanced Level Homes for my roof. They made the process seamless from initial insurance claim submission right to the end. They were so responsive and helpful throughout the whole process. Very happy with the final results and thank you to Rafael, Christine and Cam!

Sue Gavin

Like many here, I also experienced hail damage in 2023. My neighbour recommended Advanced Level Homes, who were excellent from the first time I spoke with them. I appreciate how they dealt with the insurance company and kept me up to date with any developments. The job was completed in early September, quickly, neatly and efficiently. The roof looks great and I am very happy with the results.

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Before you hire a roofer in Ontario

No. Roofing is not a compulsory trade in Ontario, so there is no licence to verify - which makes insurance and WSIB coverage the checks that matter.

WSIB clearance certificate

The most important document in this trade. Ask for a current certificate and confirm it names the company doing your work, not a subcontractor you have never met. It should be dated within the last 90 days.

Verify with: WSIB clearance certificates can be validated online by the account number.

Check Advanced Level Homes on the official register

General liability insurance

Two million dollars minimum for residential roofing. Request the certificate of insurance directly from the broker rather than a photocopy, and confirm the policy is current.

Manufacturer shingle certification

Optional but meaningful. Manufacturers certify installers, and certification is what unlocks the extended system warranty. Without it you have a material warranty only, which covers far less than most homeowners assume.

Municipal business licence

Some Ontario municipalities require one. Not universal, but easy to ask about.

Questions worth asking

  • Can I see a current WSIB clearance certificate and your liability certificate of insurance?
  • Is this a full tear-off, or shingling over the existing layer? (Overlays are cheaper and shorten roof life.)
  • How much ice and water shield is included, and how far up from the eave?
  • Are you certified by the shingle manufacturer, and does this quote include the system warranty or only the material warranty?
  • What happens if you find rotten decking? What is the per-sheet price, and will you show me before replacing it?
Read the full roofers hiring guide