Customer reviews
This business has 38 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Mike Meehan
I just had a new steel roof installed, and couldn't be happier. Great product, and it looks fantastic. The installer did a great job under very cold conditions. Great communication from Frank and Abe made for a very positive experience.
peter kavcic
Kettle Creek Roofing did an excellent job repairing our roof. They showed up the very next day after providing the quote and completed the work efficiently. Frank, Abe, and the rest of their team were professional, friendly, and a pleasure to deal with. Their customer service was outstanding, and I wouldn’t hesitate to recommend them to anyone in need of roof repairs or a full roof replacement. Peter
JJ -
A year ago, this is the only roofing company that got back to me for a relatively small job, a chimney flashing replacement, and they were very organized. Someone showed up exactly as scheduled, and the owner was super communicative. So far the replacement has held up great. It was truly a breath of fresh air dealing with them since no one else called or emailed me back. Not to blame anyone of course, I understand how busy it is especially in this climate, but I was truly happy with how well organized Frank was. I will definitely call him again when I need to replace my roof in the future.
Sara Jamieson
We are so happy our roof isn’t leaking anymore. Frank and his team did a great job on our roof. They were professional, prompt, thorough and helpful. During Frank’s consultation he was knowledgeable and explained things so clearly with all the pictures he took of our roof and attic. He was friendly and fair with pricing. He even helped us to save a bit of money. I also think it’s wonderful that they have financing options as it’s such a surprise big expense and we felt before we even had the work done we had the piece of mind that we had a fair price and were able to budget for the expense due to the monthly payment options. Thanks to Frank and his team!
Kylie Heathers
From start to finish, this company was a pleasure to work with. Frank was very responsive, friendly, and professional, and he kept us in the loop throughout the entire installation. The roofing crew was amazing. They worked hard, were nice to deal with, and cleaned up everything at the end of each day! Wonderful guys! The gutters look better and work so much better than what we had before, and the crew was quick and efficient! Highly, highly recommend Elgin Exterior Renovations! Thank you for the great experience!
Before you hire a roofer in Ontario
No. Roofing is not a compulsory trade in Ontario, so there is no licence to verify - which makes insurance and WSIB coverage the checks that matter.
WSIB clearance certificate
The most important document in this trade. Ask for a current certificate and confirm it names the company doing your work, not a subcontractor you have never met. It should be dated within the last 90 days.
Verify with: WSIB clearance certificates can be validated online by the account number.
Check Kettle Creek Roofing on the official registerGeneral liability insurance
Two million dollars minimum for residential roofing. Request the certificate of insurance directly from the broker rather than a photocopy, and confirm the policy is current.
Manufacturer shingle certification
Optional but meaningful. Manufacturers certify installers, and certification is what unlocks the extended system warranty. Without it you have a material warranty only, which covers far less than most homeowners assume.
Municipal business licence
Some Ontario municipalities require one. Not universal, but easy to ask about.
Questions worth asking
- Can I see a current WSIB clearance certificate and your liability certificate of insurance?
- Is this a full tear-off, or shingling over the existing layer? (Overlays are cheaper and shorten roof life.)
- How much ice and water shield is included, and how far up from the eave?
- Are you certified by the shingle manufacturer, and does this quote include the system warranty or only the material warranty?
- What happens if you find rotten decking? What is the per-sheet price, and will you show me before replacing it?
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