Contract Rating

Priority Plumbing & Drains

PlumberToronto, ON

4.81,805 Google reviews
Hours published

Customer reviews

This business has 1,805 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Stuart Borthwick

Tony Saracini came out this morning to repair a kitchen sink drain that had corroded away from the lower plumbing. He provided a great service in a quick time. Nice man providing a needed service, all that you can ask for. The booking process was easy and the price was reasonable. I am happy with the work and would recommend their services. 10/10.

Kylie Wasko

Great service from start to finish. I really appreciated the text reminders and the phone calls with updated, accurate arrival times. Cole Tubigan was knowledgeable, polite, and genuinely keen to help. It’s clear he enjoys his work and wants to do it well! All my questions were answered, and any concerns I had were thoroughly reviewed. Highly recommend!

Carla Daniele

Our experience with Zachary Tsuruda was fantastic from start to finish. From the moment he arrived until the second he left, he was professional, kind, and extremely thorough. He took the time to clearly explain all the work that needed to be done and provided us with different estimates for our sump pump and the under-the-sink leak, which we really appreciated. Zachary left everything clean and tidy, and his customer service was excellent throughout the entire visit. Priority Plumbing arrived exactly when they said they would, and this continues to match our past experiences with them, we have used Priority Plumbing before and have always received great service. We highly recommend Zachary Tsuruda and Priority Plumbing.

Hannah D

I have used Priority’s service 3 or 4 times over the last few years and they deliver great service and communication. I recently had their plumber Brian come over and he hooked up our sink and faucet system. I recommend him for his kind attitude and professionalism. He not only did the work, but cleaned up thoroughly after, which is better than I’ve experienced with other contractors. Though I will mention the company may not be the cheapest price, the work has always been good. They operate on set cost per job/task, not per hour, something to keep in mind!

J

Shoutout to Priority Plumbing, these guys are fantastic! My Dad has used Priority Plumbing multiple times over the years, including two recent service calls to my grandpa’s apartment. Both experiences have been professional, thorough, and genuinely helpful. They don’t just fix the immediate problem, they take the time to inspect the rest of the plumbing system and let you know about any potential issues down the road. The first visit was great, and on the second one, we had Zachary come out. He replaced a worn-out fill valve? (The work was done a while ago and i forgot exactly what was done for the toilet, my bad) which had degraded over time from the harsh chemicals of a toilet tank cleaner (good to know and lesson learned. Avoid leaving those in the tank!). While he was there, Zach also noticed a developing clog in the kitchen sink drain. The sink was still draining okay for now, but he explained that it would likely get worse over time and could become a much more expensive repair later. There was zero pressure or hard-sell tactics. Just clear, honest information so we could make an informed decision. We ended up having the pipes cleaned right then and there, as it felt like the smart proactive choice. The whole team was excellent. The dispatcher (I unfortunately forgot her name) called ahead to ask if there was anything specific we wanted to mention, and I received a helpful text with a live tracking link so I knew exactly when Zach would arrive. Overall, top-notch communication, honest advice, quality work, and no gimmicks. I’m not a homeowner yet, but when I am, Priority Plumbing will be my first call without hesitation!

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Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check Priority Plumbing & Drains on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check Priority Plumbing & Drains on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check Priority Plumbing & Drains on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide