Customer reviews
This business has 1,148 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
benjamin goldstein
Chose these guys based on stellar ratings and reviews. Needed same-day service. A quick phone call, booked a visit window a few hours later. Nico called ahead to say he was running early. Friendly, professional, fast. What could have been a big hassle was straightforward. Fair pricing. Strongly recommend.
Mike
I had an excellent experience with True Service Plumbing! From the first phone call to the completion of the job, everything was handled professionally and efficiently. They arrived on time, explained the issue clearly, and completed the work with great attention to detail. The service was honest, fairly priced, and done right the first time. You can truly tell they care about their customers and take pride in their work. I highly recommend True Service Plumbing to anyone looking for reliable, high-quality plumbing services!
alex milic
Use them for a redesign and reconnection of a bathtub drainage system. They arrived as promised the next day, on time. They were very respectful, explained their work in advance, gave me an estimate and explained what they did and did not know yet. They were careful throughout the process to explain what they were doing and we’re happy to have me watch. The final result was excellent work, neatly cleaned up. Just superb service, which I highly recommend.
Aaron Langemann
Today we needed to get some pipes repaired in our basement. I contacted True Service Plumbing and within minutes was able to speak to Nico. He was very pleasant over the phone and let me know he would be there within the hour - which he was. He did a review of the situation we had and explained everything to me crystal clear and provided the quote upfront (very reasonable). I proceeded with the work and he let me know he would be about an hour - and to my surprise he was very accurate in his time estimate. Nico was very friendly and open to answer any questions I had - about the current issue and otherwise and gave me tips for future work or plumbing. I highly recommend and look forward to working with True Service and Nico in the future. Thank you very much for your time today! Aaron.
Martin Price
Niko was amazing! He showed up, assessed the situation, went out to get supplies, came back and had my leaking pipe fixed within minutes. Truly amazing. Highly recommend True Service Plumbing, and Niko, for all of your plumbing needs.
Before you hire a plumber in Ontario
Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.
Certificate of Qualification, 306A Plumber
The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.
Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.
Check True Service Plumbing on the official registerGeneral liability insurance
Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.
WSIB clearance
If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.
Verify with: WSIB issues clearance certificates directly to the contractor on request.
Check True Service Plumbing on the official registerTSSA gas technician certificate (only if gas is involved)
G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.
Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.
Check True Service Plumbing on the official registerQuestions worth asking
- Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
- Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
- Does the job touch a gas line, and if so who holds the TSSA certificate?
- Does this need a municipal plumbing permit, and are you pulling it?
- What is the warranty on labour, separately from the manufacturer warranty on parts?
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