Contract Rating

The Urban Plumber Inc

PlumberToronto, ON

4.9116 Google reviews
Hours published

Customer reviews

This business has 116 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

John

Great company, great service, fair pricing. I had a small leftover imperfection from a previous job with a different company. We spoke on the phone, we set a time for the next day, his team showed up and fixed the problem quickly. Definitely call Allan. I realized afterward how difficult a lot of plumbers can be. This was the opposite: efficient, effective, easy.

Megan Sagriff

I got stuck replacing a bathroom faucet and called Allan. He quickly assessed the job via text from pictures I provided. A plumber came a few days later (not an urgent task) and had everything up and working within an hour. Service was very friendly and effective. I would call the Urban Plumber for any future plumbing concerns.

Lendyl D'Souza

The Urban Plumber has been our go-to plumber company for many years. This weekend we had a small issue from a cracked pipe, and Allan and David were fast to respond to help fix the problem. We’ve worked with many contractors in the past, and honestly Allan and David are top of the list. They have always been professional, fast, courteous, helpful, and willing to find the best solution for any of our plumbing issues. Thank you to both of them and for always being so responsive when we need help! I would highly recommend you to call and book with them for any plumbing issues you may have.

A M

I had a great experience. The plumber was fast, friendly and capable. When Allan called to follow up, I told him that all went well, but that I had a minor nitpick. He listened carefully and volunteered to come back and sort it out, no charge. The follow up visit was just as fast and professional, and the final result turned out perfect. I’m happy to have found a local plumber I can trust, and would recommend them to anyone.

Marco

I cannot begin to describe what a phenomenal help Allan was. I experienced an issue while doing some work myself with a drain snake that fell in my vent pipe. I called him to come by. After speaking to me for 15 minutes on the phone he then proceeded to text me with some options. I followed up on things myself and he basically helped me do the I myself at no cost through texting. Honest, helpful and friendly. I cannot begin to describe what a wonderful company and business the Urban Plumber is.

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Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check The Urban Plumber Inc on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check The Urban Plumber Inc on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check The Urban Plumber Inc on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide