Customer reviews
This business has 103 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Kenneth Popp
Simply couldn’t be happier as a company they listened gave fantastic advice. As a consumer we really felt heard. The installation team was polite professional and very friendly. They worked very clean and when they left floors and any debris were cleaned and left neat. Elena our rep was so helpful and we couldn’t have done it without her she is amazing and really informative. Thank you to the Tri-city team you made it easy and with zero stress
Mike Santos
I have used Tricity to install all the windows and doors at my father's house. I also went back and used them to do some windows at my own house. Bill was professional, honest, and knowledgeable when it came to products, ideas and questions that we had. Great customer service from the whole team, Bill, all the way down to the installers. They were great and enjoyable to deal with. I had numerous companies quote on the work and compared them carefully, I was very pleased with Bill and Tricity's quote. My Father and I were very happy and pleased with the whole process and the completed work. I would highly recommend Bill and Tricity team to all family and friends. I will definitely be using them again to complete the remaining window and doors in the near future at my house again.
Brad Mcclanahan
Excellent workmanship from the installers! They cleaned up so well that the only way you could tell they were there was the stickers on the windows that peeled off easily. We set aside so much money for windows and after we priced them we still had enough to do the front door. Bill worked with us to get the right choice and we are really happy with the finished look. Would recomend this company again and again.
Denise Tari
Great service from the entire team! We are so happy with the installation of our front door. Sales, Customer Service and Installers were all top notch! Highly recommend their products and service. Thanks to everyone at Tri City Windows and Doors!
Kal Zeitoun
We recently had our windows replaced by Tri-City Windows and Doors, and we’re really happy with how everything turned out. From the first phone call to the final install, the team was easy to deal with—friendly, professional, and respectful of our home. The quote process was clear and straightforward, and they took the time to walk us through our options without any pressure. The installation crew showed up on time, worked efficiently, and cleaned up afterward. The new windows look great and have already made a noticeable difference in both comfort and noise levels inside the house. What I appreciated most was how smooth and stress-free the whole process was. You can tell they take pride in their work and genuinely care about doing a good job. I’d definitely recommend Tri-City Windows and Doors if you’re looking for quality windows and solid service
Before you hire a window and door installer in Ontario
No provincial licence is required. Installation quality is governed by manufacturer specification and the Ontario Building Code rather than by a trade certificate.
General liability insurance and WSIB clearance
Standard checks. Window installation involves ladder work and heavy glass.
Manufacturer-trained installer status
Matters more than usual here, because most window warranties are voided by installation that departs from the manufacturer specification.
Building permit for new or enlarged openings
Replacing a window in an existing opening generally does not need one. Cutting a new opening, or enlarging one for a basement egress window, generally does.
Verify with: Your municipal building department confirms what your specific job requires.
ENERGY STAR certification for the product
Relevant if you intend to claim any efficiency rebate, which typically requires certified products and documentation.
Questions worth asking
- Is this a retrofit or a full-frame installation? What would the other one cost?
- How is the gap between the window and the rough opening insulated and air-sealed?
- Is exterior capping included, and in what colour and material?
- Is the warranty on the glass seal, the frame, and the labour - and are they different lengths?
- Is the warranty transferable if I sell the house?
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