Contract Rating

Arcana Windows & Doors

General ContractorHamilton, ON

4.896 Google reviews
Hours published

Customer reviews

This business has 96 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Dan Hamilton

As a general contractor, we’ve worked with Arcana Windows and Doors on many projects, and they continue to impress us every time. Their team is incredible from start to finish. Communication is clear, consistent, and proactive — which makes a huge difference when coordinating multiple trades and tight schedules. They always show up when they say they will, stay on track with timelines, and follow through promptly on any questions or concerns that come up along the way. The level of professionalism they bring to each project gives us confidence when recommending them to our clients. The installs are clean, organized, and completed to a high standard. It’s rare to find a company that combines great service, reliability, and quality craftsmanship the way they do. We highly recommend Arcana Windows and Doors to both homeowners and fellow contractors looking for a dependable, top-tier team.

Jeremy Holdsworth

Dmitry and his team do great work and are very easy to deal with. If you’re a real estate investor/owner in the Golden Horseshoe, you will not be disappointed with this company.

Shirley Bainbridge

We had a super experience with Arcana! This company came recommended by our family who also had new windows installed. The rep who came to the house was knowledgeable and listened to our needs before offering suggestions. We needed new windows on the whole second floor of the house. Dmitry followed up with the quote and we moved right along. The installation was very smooth although it was bitter cold, the crew never complained. Each member of the crew was personable and highly skilled. They removed the old windows, took them away along with all the old trim. The new windows and trim are just as we had hoped. Thank you to the team at Arcana. Excellent work!!

A H

We recently had our sliding glass door and front door replaced by Arcana Windows and Doors, and we couldn’t be happier with the experience. They came recommended by a friend, and from start to finish, everything went smoothly. The sales consultation was refreshingly low-pressure. Our salesperson clearly laid out all of our options and pricing, which was actually better than the other quotes we had received. It made the decision easy and stress-free. The installation team was fantastic—polite, efficient, and tidy. They worked quickly and made sure everything was cleaned up before they left. We absolutely LOVE how the new front door looks. It completely refreshed the look of our home, and knowing we now have secure, well-sealed doors gives us real peace of mind (and a boost in energy efficiency, too!). Highly recommend Arcana to anyone looking for quality work and a great overall experience.

Marissa Jorge

We recently had Arcana Windows and Doors replace our front door, and door from the house to the breezeway. From my first email to when the truck pulled out of the driveway, the experience was excellent. Great communication, all questions answered quickly, and everyone we dealt with was friendly, knowledgeable and overall kind. Pricing and timelines never changed, everyone showed up on time and on installation day, the crew was having such a great time they were singing while working - and that level of joy showed in their workmanship. The best! We're very pleased with the quality, feel and look of the doors and wouldn't hesitate to work with Arcana again.

Read all reviews on Google

Before you hire a general contractor in Ontario

No provincial licence exists for general contracting on existing homes. New home construction is different - those builders must be HCRA licensed.

Written contract with defined scope and payment schedule

The core protection. Should specify the fee structure explicitly - fixed price, cost plus a percentage, or cost plus a fixed fee - and what the fee is calculated on.

General liability insurance, and confirmation it covers your project type

Two million minimum. Ask specifically whether structural work is excluded, because some policies exclude it.

WSIB clearance for the GC and every subcontractor

The GC should be collecting clearance certificates from their subs. Ask whether they do; a good one will say yes without hesitating.

Permits pulled in the contractor's name

If the permit is in your name you become the constructor under Ontario's occupational health and safety framework, with the obligations that carries. Do not agree to this casually.

Verify with: Your municipal building department.

Questions worth asking

  • Is this fixed price, cost plus percentage, or cost plus fixed fee - and what is the fee calculated on?
  • Will you pull the permits in your company name?
  • Which trades are your own crews and which are subcontracted?
  • Do you collect WSIB clearance certificates from your subcontractors?
  • How many active projects will you be running while mine is open, and who is my day-to-day contact?
Read the full general contractors hiring guide