Brookstone Windows & Doors

Customer reviews

This business has 392 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Sandra Cilia

Jan 20, 2026

I'm very happy with my new sliding door! I can't say enough great things about my experience with Brookstone. Everyone was very helpful and professional throughout the whole process - from beginning to end. And I really appreciate the follow up home visit after the install to ensure their product met my expectations. You can really see the care and quality put into their product and process. What an amazing customer experience! I would highly recommend Brookstone!

Simon Welykanycz

Jan 13, 2026

Extremely happy with the product and work quality. The installers were courteous and professional and cleaned up after themselves. I liked the fact that Brookstone keeps contact with us to see if there are any issues with the windows. A great experience so far.

zach

Jul 18, 2025

Brookstone Windows came to my mothers house to install a patio door and a bedroom window. The bedroom window was installed fine, however, the patio door was not. The functionality of the patio door is fine but the trim work and attention to detail is atrocious. As someone who does renovations for a living, if I was with my mom at the time of installation I would not have accepted that work. - Blobs of wood dough not smoothed out - Mitres for the trim weren’t even and left open - Blobs of latex everywhere - Too lazy to latex the sides of the trim Overall just very sloppy work and no pride in their work.

Letitia Wilcox

Jun 25, 2025

We had 10 windows installed. We were satisfied with every step. Erika helped us pick the right window, with the opening and view we wanted. The measurements were done well, so I could keep my original California shutters. Lastly, George and Serhii installed all the windows and trim/aluminum in 2 days. They were efficient, tidy and gave us quality workmanship. Thank you Brookstone! Letitia Wilcox

Cathie Lemmond

Nov 15, 2024

Brookstone Windows did an amazing job replacing 2 windows in our home. Brandon was very thorough and professional in showing us the options for our windows. The installers, Branko’s team, were efficient and informative, cleaned up everything and showed how to use our new windows. We are pleased with the whole experience. Thanks Haley for keeping us on track with the project. I highly recommend this company. Great followup Donat! Thanks all!

Read all reviews on Google

Before you hire a general contractor in Ontario

No provincial licence exists for general contracting on existing homes. New home construction is different - those builders must be HCRA licensed.

Written contract with defined scope and payment schedule

The core protection. Should specify the fee structure explicitly - fixed price, cost plus a percentage, or cost plus a fixed fee - and what the fee is calculated on.

General liability insurance, and confirmation it covers your project type

Two million minimum. Ask specifically whether structural work is excluded, because some policies exclude it.

WSIB clearance for the GC and every subcontractor

The GC should be collecting clearance certificates from their subs. Ask whether they do; a good one will say yes without hesitating.

Permits pulled in the contractor's name

If the permit is in your name you become the constructor under Ontario's occupational health and safety framework, with the obligations that carries. Do not agree to this casually.

Verify with: Your municipal building department.

Questions worth asking

Is this fixed price, cost plus percentage, or cost plus fixed fee - and what is the fee calculated on?
Will you pull the permits in your company name?
Which trades are your own crews and which are subcontracted?
Do you collect WSIB clearance certificates from your subcontractors?
How many active projects will you be running while mine is open, and who is my day-to-day contact?

Read the full general contractors hiring guide