Nordik Windows and Doors

Our new front door was delivered ahead of schedule and efficiently installed in half a day of mild January weather. It looks fantastic and we're happy with the multi-point deadlock we ordered. The office followed up promptly when we requested a mailed paper copy of the warranty.

We had our patio door replaced . Ben was terrific on the sales and follow-up work - quotations were completed quickly and were very clear and detailed. He made us feel comfortable and confident in the process and in choosing Nordik. Steve was quick and punctual on the final measure, and insured that the door was ordered for completion asap. Maksym and his install team did a great job, installed the door without any problems, and cleaned up the area very well. Lastly, the door is high quality, looks and operates beautifully. So, as well as the above, thanks Nordik - great job !

DO NOT HIRE THIS COMPANY. This has been, without question, the worst customer service experience we have ever had. We hired Nordik Windows to replace one bathroom window in December 2024. It should have been a straightforward retrofit in a recently renovated shower. Salesman James assured us Nordik could complete the job without disturbing any finishes. The installation was a disaster. Installer Denys arrived 2.5 hours late, late in the afternoon. When we raised concerns about daylight, we were dismissed. They rushed the job and dropped the new window into our shower, splattering spray foam everywhere — shower tile, quartz window surround, quartz step, door jamb, toilet, bathroom floor, and even our brand-new exterior interlock. We were told it was cleaned. It was not. The window was assembled incorrectly and had to be repaired later. Wood trim was installed inside a shower, and we were told it was our fault for not requesting vinyl — as though homeowners are expected to specify proper waterproof materials instead of relying on the company’s expertise. After multiple complaints, some issues were partially corrected. However, significant spray foam staining remains on the window frame and quartz. Despite numerous cleaning attempts, the damage is permanent and visible every day. What followed was months of delay and contradictions involving installation manager Boris and installation coordinator Annette: • Sept 11 – Formal complaint sent. • Sept 29 – Technician admits he has nothing to remove stains. • Mid-Oct – Boris claims a “product” will fix it. • Oct 31 – Technician returns, admits product won’t work; window may need replacing. • Nov 24 – Automated email: parts ordered. • Dec 12 – Automated email: window arrived. No scheduling call. • Dec 22 – I call. No response. • Jan 5 – I call again; Annette schedules Jan 7 install. On Jan 7, no one showed during the 12–3pm window. At 3pm we were told the installer was “20 minutes away.” We refused another late-day install. He arrived near 4pm just to inspect the same damage again and suggested scraping quartz with a razor blade. We declined. More silence. On Jan 22, after chasing them again, we were told they didn’t want to “bother us with the back and forth.” Their solution? That we obtain cleaning quotes on our own time and they would “entertain” them. Instead, I obtained a professional estimate to replace the damaged quartz and requested reimbursement and a refund for the window. What followed were repeated delays from Annette — excuses about weather, managers being unavailable, and promises to “get back to you.” On Feb 6, after two weeks of waiting, Boris called claiming he had “just found out about it 10 minutes ago,” despite weeks of email documentation. He promised to call back in 5–10 minutes after speaking with the other manager. It is now February 19. We have heard nothing. When our contractor removed the trim to begin repairs (which we are funding ourselves), he discovered the installer never re-applied spray foam insulation around the window. There was effectively no insulation sealing the window at all. We are now paying over $3,000 out of pocket to replace damaged quartz and correct their work. After more than a year: • Permanent interior damage • Multiple days off work • Contradictory information from management • Repeated silence unless we initiated contact • Thousands in repairs we are covering ourselves I have attached photos of the damage so there is no ambiguity about what we were left with. If this review prevents even one person from spending their hard-earned money with Nordik Windows, it will have been worth writing. If you value your home, your time, and your money — DO NOT HIRE THIS COMPANY.

I had a front door installed by Nordik and couldn't be happier. From the first contact with Levi with the original order to the final install. Everything was organized and efficiently done. This was the second time I had purchased windows and doors and would not hesitate to use them again.

I recently had new windows installed by Nordik, and I couldn’t be happier with the results. The finished product looks fantastic and has already made a noticeable difference in my home’s energy efficiency; my rooms feel more comfortable, and I’m seeing less draft and heat loss. The installation team did an excellent job from start to finish. They were professional, efficient, and respectful of my home. They took the time to ensure everything was installed properly, and they cleaned up thoroughly afterward, leaving the space spotless. Overall, I’m extremely satisfied with both the quality of the windows and the workmanship of the installers. I would gladly recommend their services to anyone looking to upgrade their home’s comfort and efficiency.