Avenue Road Roofing

Poor assessment, customer service, and overall accountability. We had a terrible experience with Avenue Road Roofing. I’d like to think that if everything goes to plan, they’re a fine company to work with, but from our experience if anything goes wrong, they’re an absolute nightmare to deal with. They do not stand behind their work and will deny accountability at all costs. There were errors made with the initial assessment which led to a leak not being fixed properly, and their recommendations also created an entirely new problem. While fixing the main leak, they thought it was a good idea to do some preventative touchups around a skylight, and while working on it, they broke the seal. It leaked for the very first time the next day, and they had the audacity to suggest that it had nothing to do with them. So we hired them to fix one leak, and they left us with two! We subsequently had to hire another company to replace the skylight for $2,000. I was astonished at how poorly Avenue Road Roofing managed the situation. I thought they would apologize and come fix it, but instead, they denied accountability for both issues. They said “there’s no warranty on repair work” for the main leak, which reappeared only 3 months later in the exact same place. They claimed that they did fix the original leak and that it was just a bad winter, but if the initial assessment was done correctly, they would have told us that it’s also necessary to replace the damper vent, not just the shingles. Instead, they explicitly told us beforehand that the leak was not related to the damper vent, so we didn’t replace it, but after the leak reappeared, they said it was related to the damper vent. So due to their misguided assessment, the leak was not fixed properly, and they refused to accept any responsibility for this. There are lots of other roofing companies out there, I’d strongly advise against going with Avenue Road Roofing.

We had a roof leak and contacted Avenue Road Roofing. Phil came out the very same day and was an absolute pleasure to work with. He fixed the issue right away and took the time to explain other things we should keep an eye on. He was honest and upfront, letting us know that our roof wouldn’t need to be replaced for a few more years. There was no pressure at all to use their company—just helpful, genuine advice about what to expect. Phil was kind, knowledgeable, efficient, and provided excellent service. We would definitely use Avenue Road Roofing again. Thank you, Phil!

I required a repair on my chimney flashing. A.R.R. were able to send someone one over 3 days after I contacted them and gave me a competitive estimate. A crew within 10 days to effect repairs. From the photographs supplied (before and after pictures attached) the job appears to have been done competently – I’m happy.

I'm very glad that we chose Avenue Road Roofing to resurface the carport roof and to seal up leaks from our eaves troughs. All other companies who checked the eaves troughs were quick to give total replacement costs: only Mathew from Avenue Road said that they're good and can be maintained at VERY minimal cost. This company is reliable, professional, and has served us with evident integrity. I recommend Avenue Road Roofing with no prior knowledge of anyone in that company, and with complete satisfaction and trust in the quality of their work. Mary, Toronto, ON

Just had our roof and 3 skylights done by Avenue Road Roofing. I've had 3 other jobs with Avenue Road Roofing in the past, albeit smaller (a previous home roof repair, current home skylight repair and all gutters with leaf guards) but I had no issue just going straight to them for my roof/skylight job. Tyler did the assessment, brought in a drone to get all angles which was pretty neat! The 4 man team they sent were incredible, they worked in such hot weather but kept the site very clean and protected my wife's flower beds from shingles being tossed. Very happy with the finished product! Thanks everyone at Avenue Road Roofing!