Customer reviews
This business has 233 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Brian Slattery
Nuno and his team are a first class operation. They responded quickly to my call about an emergency caused by an ice dam, which was causing a leak in our back roof. Nuno took a look at the photo I sent and forwarded an estimate. He arrived with his team a few hours later and fixed the problem promptly and professionally. He also gave me some helpful advice about how to avoid the problem in the future. The entire team were very friendly and easy to deal with. I will be looking to them in the future to help with any other roofing problems that arise.
Dale Osadchuk
No question the best roofing company in Toronto. Very responsive. Act with the highest of integrity. We engage the Luso team for regular checks of our flat roof, as well as snow removal. I have dozens of photos that the team takes to send to me, so that I can see the work being done that I can’t actually see from the ground! The team also goes above and beyond to ensure we know how to properly care for and manage everything roof adjacent. This is the easiest business to support because their client service is unmatched.
Kellie Pederson
Luso roofing was great! They were super fast and came the next day as an emergency call as shingles had flown off our roof in the wintertime. They got it done before a heavy rainfall later in the day and although it was expensive, I think the price was very reasonable for it being short notice and wintertime. The basic service call charge was on the low end for sure. They also fixed a small spot on our roof at no extra charge which was very kind. Getting a cheap deal on anything roofing related should be a red flag - you want it done right, and someone skilled will charge for their labour accordingly, it is only fair. He gave us a lot of detailed information and we will likely be using them again in the future. Definitely recommend.
Wilma LoGullo
Luso Roofing has been servicing us for over 20 years. Each time we have had the need for a new roof or family roof repairs they are called, their service and commitment to customer care is superlative. They are on time, answer all your questions, get the work done professionally and expeditiously without any concerns. We highly recommend them to anyone for roof repairs or new roofing requirements. Kudos to Lusso for their continued expertise and workmanship.
Henry Nguyen
These guys were very professional and courteous. They upgraded our roof vents and even replaced our broken vent that a large raccoon manage to get into our attic. Nuno shielded our vents with heavy duty high quality material and replaced some of our shingles where raccoon damaged. They did the work quickly and meticulously and treated my house like it was their own. I would recommend this company to everyone because of their honesty and great work. Easy to talk to and very helpful people will call them again if ever needed.
Before you hire a roofer in Ontario
No. Roofing is not a compulsory trade in Ontario, so there is no licence to verify - which makes insurance and WSIB coverage the checks that matter.
WSIB clearance certificate
The most important document in this trade. Ask for a current certificate and confirm it names the company doing your work, not a subcontractor you have never met. It should be dated within the last 90 days.
Verify with: WSIB clearance certificates can be validated online by the account number.
Check Luso Roofing & Contracting Inc. | North York on the official registerGeneral liability insurance
Two million dollars minimum for residential roofing. Request the certificate of insurance directly from the broker rather than a photocopy, and confirm the policy is current.
Manufacturer shingle certification
Optional but meaningful. Manufacturers certify installers, and certification is what unlocks the extended system warranty. Without it you have a material warranty only, which covers far less than most homeowners assume.
Municipal business licence
Some Ontario municipalities require one. Not universal, but easy to ask about.
Questions worth asking
- Can I see a current WSIB clearance certificate and your liability certificate of insurance?
- Is this a full tear-off, or shingling over the existing layer? (Overlays are cheaper and shorten roof life.)
- How much ice and water shield is included, and how far up from the eave?
- Are you certified by the shingle manufacturer, and does this quote include the system warranty or only the material warranty?
- What happens if you find rotten decking? What is the per-sheet price, and will you show me before replacing it?
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