Customer reviews
This business has 310 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Pat MacNeil
Just wanted to say that we had hardwood floors installed in our whole house except the kitchen and bathrooms from Bigelows 18 years ago this month and they still look as good as they did back then ( except for a few scratches from 18 years of everyday wear ) . They have held up amazingly well even in our living/family room which is a very high traffic area with 2 dogs and 2 cats that play in there. Even after 18 years we still get compliments on our nice hardwood floors! I would recommend Bigelows to anyone who is looking for quality flooring.
Shanna Clinch
This is the fourth time we have used Bigelow Flooring. They exceed our expectations every time. Michael Chumbley in particular has been amazing. He has helped us choose flooring based on our needs and budget for all 4 of our projects. He's honest and his communication is stellar. Kyle did our most recent loft vinyl install and did an amazing, efficient, fast job. He was very tidy as well. We can't wait to entertain our friends. Thanks Bigelow for another job well done!!
PK Muchaal
A very good experience from start to finish. Each and every one of the Bigelow staff made the process easy. Krista is highly knowledgeable and recommended a selection of carpeting options most suitable for the basement stairs. Kyle the installer, removed and replaced the 30+ year old carpet neatly and professionally - and included a few extra, very considerate touches . The new carpet looks excellent and the workmanship was clean and well done. The company also made the process straightforward by providing a clear quote, and scheduling the installation efficiently. Highly recommended.
Howard Kennedy
Excellent experience from walking in the door and quoting to installation and follow up. All staff interactions we very pleasant, helpful and professional. The installation happened exactly when and how they said it would. My new stairs look fantastic! Bigelow will definitely be my first choice for my next project.
Marie Ramsay
Bigelow flooring did a fantastic job installing a herringbone hardwood floor. The entire team from our salesperson to the install team were incredibly friendly and professional. Would highly recommend this company.
Before you hire a flooring installer in Ontario
No provincial licence required. Manufacturer installation requirements are the real standard, because they govern your warranty.
General liability insurance and WSIB clearance
Standard checks.
Manufacturer installation compliance
Most flooring warranties specify subfloor flatness, moisture content and acclimation. Departing from them voids coverage, and the manufacturer will ask for evidence if you claim.
Moisture testing for concrete subfloors
Basements and slab-on-grade need a moisture test before wood or glue-down vinyl goes on. Skipping it is the most common cause of catastrophic basement floor failure.
Asbestos assessment for pre-1990 flooring
Old vinyl tile and its adhesive can contain asbestos. It must not be sanded or dry-scraped without assessment.
Questions worth asking
- Is subfloor preparation included, and what happens if the floor turns out to be uneven?
- Is removal and disposal of the existing flooring in this price?
- How long will the material acclimate on site before installation?
- For basements or concrete: will you moisture-test the slab first?
- Are transitions, baseboard, quarter round and stair nosing included?
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