Customer reviews
This business has 60 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Mo Black
EXCELLENT all around! If I could give this local family business 10 stars I would certainly do so. The 4.9/5 Google rating is well deserved for sure. From the moment we walked into the store showroom the first time, until the last tile was laid, service by Clayton was outstanding. Dave took extra time and care with a pretty tough area…lots of skill there, lovely Meagan was both helpful and patient with product selection on several occasions, and of course the ongoing expertise of Richard Cuerrier who stays with you all the way, such a class act and gentleman for sure. I highly recommend Clayton Flooring.
Donna and Steve Dickey
We've worked with Dale from Clayton Flooring for many years now, changing flooring in our church as well as in our home. We've always been impressed by his knowledge, attentive service, and the quality of their product. We've also found their installers to be personable as well.
Travazaurus
Bought approximately 500 sq ft of Karndean LVP flooring, asked if they could compete or price match with other local flooring stores and if possible online. They beat the local and online best price by about 11 cents a sq ft, which adds up in the end. They were polite, respectful and very easy to communicate with. Highly recommend supporting a local small business, I recommend the team to any friends considering new flooring.
Frenchy2Dope
Cannot say enough good things about this local company. We have been using them since they started and have had all sorts of flooring and tile work done. Porcelain, slate, subway, carpet, vinyl, cork…. You name it they can do it. The show room has lots of selection to choose from and the staff are friendly and knowledgeable. Installers are great too, dependable, on time and always clean. Always recommend their services to anyone in need of flooring or tile work.
A
Clayton Flooring did 3 major projects for us and we were THRILLED with each one: complete wall to wall basement carpeting, runner down our main staircase, and herringbone luxury vinyl throughout entire main floor. They all look spectacular and we could not be happier with the final product. Craftsmanship and attention to detail were outstanding. Dale and his team are very pleasant, commensurate professionals. Exceptional business! Highly recommend.
Before you hire a flooring installer in Ontario
No provincial licence required. Manufacturer installation requirements are the real standard, because they govern your warranty.
General liability insurance and WSIB clearance
Standard checks.
Manufacturer installation compliance
Most flooring warranties specify subfloor flatness, moisture content and acclimation. Departing from them voids coverage, and the manufacturer will ask for evidence if you claim.
Moisture testing for concrete subfloors
Basements and slab-on-grade need a moisture test before wood or glue-down vinyl goes on. Skipping it is the most common cause of catastrophic basement floor failure.
Asbestos assessment for pre-1990 flooring
Old vinyl tile and its adhesive can contain asbestos. It must not be sanded or dry-scraped without assessment.
Questions worth asking
- Is subfloor preparation included, and what happens if the floor turns out to be uneven?
- Is removal and disposal of the existing flooring in this price?
- How long will the material acclimate on site before installation?
- For basements or concrete: will you moisture-test the slab first?
- Are transitions, baseboard, quarter round and stair nosing included?
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