Customer reviews
This business has 35 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Janelle Wright
Susan and Zack are wonderful shop owners at Diamond Flooring. We had a great experience choosing our engineered hardwood at a great price. From the first hello to the final install everything was taken care of with confidence, professionalism and care. We’re so happy with the final outcome and highly recommend their services and products.
Kevin Dickson
Sales experience was very good. Our sales representative Savok was knowledgeable about flooring and renovations, and in contrast to other dealers was interested in informing a potential buyer rather than immediately trying to hard close a sale. Pickup was easy and fast. Pricing was extremely competitive. I had one minor issue which the owner immediately jumped in on to resolve. I will likely use Diamond for my next flooring project and would recommend that you do the same.
Qasim Nazari
I had the pleasure of working with Diamond Flooring, and I couldn't be more satisfied with their services. They did an excellent job with the flooring throughout my home, as well as with the kitchen and bathroom design. Their team was professional, efficient, and paid great attention to detail. The final results exceeded my expectations and truly transformed my living space. Thank you, Diamond Flooring, for your outstanding work and dedication. I highly recommend your services to anyone looking for high-quality flooring and interior design.
Meaghan Evans
Zach and Susie were amazing to work with in selecting our floor and backsplash tiles in our kitchen renovation, offered a very reasonable price and great customer experience. Zabi did a fantastic job installing everything. We are so grateful to the entire team and would not hesitate to work with them again.
Michelle Singh
Excellent experience with Zack at Diamond Flooring and the installer John. We did a full kitchen, laundry and powder room renovation last Fall and they kept to schedule and we are absolutely in love with the finished project.
Before you hire a flooring installer in Ontario
No provincial licence required. Manufacturer installation requirements are the real standard, because they govern your warranty.
General liability insurance and WSIB clearance
Standard checks.
Manufacturer installation compliance
Most flooring warranties specify subfloor flatness, moisture content and acclimation. Departing from them voids coverage, and the manufacturer will ask for evidence if you claim.
Moisture testing for concrete subfloors
Basements and slab-on-grade need a moisture test before wood or glue-down vinyl goes on. Skipping it is the most common cause of catastrophic basement floor failure.
Asbestos assessment for pre-1990 flooring
Old vinyl tile and its adhesive can contain asbestos. It must not be sanded or dry-scraped without assessment.
Questions worth asking
- Is subfloor preparation included, and what happens if the floor turns out to be uneven?
- Is removal and disposal of the existing flooring in this price?
- How long will the material acclimate on site before installation?
- For basements or concrete: will you moisture-test the slab first?
- Are transitions, baseboard, quarter round and stair nosing included?
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