Customer reviews
This business has 418 Google reviews. We show up to five of them below - read the full listing on Google before deciding.
Rick Riopelle
I purchased the Calgary Spa a couple months ago. Canadian Spa Company has been exceptional to deal with from the onset of purchase, delivery, drop off and any follow up calls I made during set up and as part of ongoing use. I am very impress and highly recommend.
John Fitzgerald
Canada Spa Company has been great to deal with, on our set up day they were able to go through over the phone how to get our hot tub working. A couple of little things have broken over the past two years and they have been great to reply quickly, send the part at no cost. Great service after the sale, which is so important with a purchase like this.
RAY KROLL
After looking and comparing Spas we landed on the Cambridge hot tub. The process from ordering to soaking went really well due to the great staff at Canadian Spa. Being new we had many questions and they were always answered. Now it’s morning coffee soaks and chatting about the day in the evening. Thanks to the staff for making this happen.
I La
We recently purchased the Toronto SE tub and have been very happy with the customer support we have received so far. Each time I reach out to support they are quick to respond and provide both detailed and helpful suggestions. Dothlyn has been very helpful so far and I don't hesitate to reach out if needed. This is a very different experience than what we have had before with our previous hot tub's customer support. Glad we decided to get another hot tub and choose Canadian Spa Company. We are loving it and can enjoy our tub confidently knowing there is help and customer support if ever needed!
M ardalani Farsa
Certainly! Here’s a refined and expanded version of your review: ⸻ I purchased the Richmond hot tub from Canadian Spa last year, and I couldn’t be more pleased with the entire experience. From the initial purchase to the delivery, the process was seamless and professionally handled. I reached out several times with questions before and after the purchase, and each time I received prompt, courteous, and informative responses. The customer service team was knowledgeable and genuinely helpful, which gave me a lot of confidence in my decision. The after-sales support has also been excellent. Whether it was guidance on setup or general maintenance tips, the staff at Canadian Spa were always friendly, responsive, and eager to assist. Overall, I’m extremely satisfied with both the product and the service. The Richmond hot tub has exceeded my expectations in terms of quality and performance, and I would wholeheartedly recommend Canadian Spa to anyone considering a hot tub purchase.
Before you hire a hot tub installer in Ontario
Hot tub sales and placement are unregulated, but the electrical connection is not. It requires a licensed electrical contractor and an ESA inspection.
Licensed electrical contractor with an ECRA/ESA number
A hot tub needs a dedicated GFCI-protected 240V circuit and, in most cases, a disconnect within sight of the tub. This is not work for a handyman.
Verify with: The Electrical Safety Authority, esasafe.com.
Check Canadian Spa Company on the official registerESA notification and Certificate of Acceptance
Filed by the electrical contractor and inspected. Keep the certificate - insurers and buyers ask for it.
Adequate base or engineered deck support
A filled hot tub with occupants is a serious point load. Placing one on an ordinary residential deck without verifying capacity is a real structural risk, and decks have failed under them.
General liability insurance for delivery and placement
Crane placement over a house is a moment where insurance stops being theoretical.
Questions worth asking
- What is the filled weight, and is my intended base or deck rated for it?
- Which licensed electrical contractor will do the connection, and is the ESA notification included?
- Will I get the Certificate of Acceptance when it passes inspection?
- Can the tub physically reach the location, or is a crane required - and is that in the price?
- What is the insulation construction, and what is the realistic monthly running cost in winter?
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