Contract Rating

DrainCam Plumbing

PlumberSt. Thomas, ON

4.9342 Google reviews
Hours published

Customer reviews

This business has 342 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Haley Tavares

Had an awesome experience with DrainCam. Late night call, very quick response, and the issue was handled fast. Jordan was friendly, professional, and made everything super easy. Will definitely be calling them again.

Steve Matthews

Conner is very competent and easy to talk to. He explained every option and was diligent on completing the repair of our sink drain. Thank you very much!

jordan Hayes

Draincam came out to my home on what I thought would’ve been an after hours call the other day. They gave me a great price to snake my sewer out and came in cheaper than the commotion while working with what was in my budget. After they gave me great options to fix the problem permanently. With exceptional customer service and precessional technicians and equipment I couldn’t be more passionate to recommend this company to anyone. 5 stars all around!

Trevor Richie

My wife and I can’t say enough positive things about Rob, Cyle and Cookie from DrainCam Plumbing in St. Thomas! They responded to our call immediately and were on site digging and installing our sump pump, backup pump and check valve within 2 days of the locates being completed. They were extremely professional, polite, and kept me in the loop every step of the way. They even cut my cost down after realizing some of the work in the original quote didn’t need to be done. My wife Amanda and myself (Trevor) couldn’t ask for better. We’ll be recommending them to everyone.

Chantal Watier (Space to Grow Studio)

We had sewage backed up due to roots invading our drain pipes, and Drain Cam quickly came to our rescue. Rob came first and cleared the blockage with a drain snake while providing us with a diagnosis and long-term options. Richard then followed up with a thorough flush of the system. Although It did feel like flushing money down the drain haha, I'm grateful it's flowing now!! Both Rob and Richard were very friendly and helpful, and I recommend Drain Cam for anyone having plumbing issues. Edit: I wanted to add that Drain Cam graciously delivered a thank-you gift to my door after I used their service. Unfortunately, as you can see in the videos, some friendly passerby decided to grab it shortly after. Just thought I’d share for entertainment. Thanks anyway, Drain Cam!

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Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check DrainCam Plumbing on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check DrainCam Plumbing on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check DrainCam Plumbing on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide