Contract Rating

Frontenac Plumbing Services Ltd.

PlumberKingston, ON

4.824 Google reviews
Hours published

Customer reviews

This business has 24 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Doug Booth

They came and repaired our water system with professional work on short notice as we were out of water. Great tradesman came here and helped us. Maybe one of the last honest companies left.

Connor Hicks

We had a number of things done at our cottage including a new dishwasher and tankless water heater. The work was done well and communication was easy! Price seemed reasonable.

Lyndsey Nadon

Great company to work with from start to finish. These guys know what they’re doing. They were always on time when they said they’d be there, responsive and the price was very fair. The guys were very professional and friendly. We added a second bathroom into our basement renovation and we’re very happy with the work they have done. I would highly recommend this company.

T Watters

Called and spoke with Dawn for our annual service call that needs to be done, and was done in previous years by this company and was told they would be in touch. Sadly, after waiting for over a week for a return call, I followed up only to be redirected to another service provider, even though they had serviced my system the previous year, it is a yearly service that needs to be completed. After waiting another week trying to speak to Erin - I am told that they can not service us. I understand that everyone is busy but I feel that we should have been notified up front vs having to call back to find out plus being two weeks + with the same issue not fixed. It is a small job and perhaps if it was a big paying job they would be more availability, its just sad if current clients get the feeling they mean nothing to this company. I was surprised given the other reviews on here and mentioned it to Erin, but he said I am not coming to your place post what you want. Again disappointed with this lack of care.

Sharon McFarlane

Frontenac Plumbing replaced the Poly-B water supply lines throughout our entire home. Nick, Ryan and their co-op student Lane completed this job for us in an impressive 1.5 days. Not an easy task in our 2 storey home!! They were a professional, personable and hard-working crew! They went above and beyond to minimize the opening of walls and ceilings. An outstanding job!! I would highly recommend Frontenac Plumbing and thank them for their excellent work!

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Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check Frontenac Plumbing Services Ltd. on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check Frontenac Plumbing Services Ltd. on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check Frontenac Plumbing Services Ltd. on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide