Contract Rating

Haven Home Heating and Air Conditioning

PlumberKingston, ON

4.93,532 Google reviews
Hours published

Customer reviews

This business has 3,532 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Amber Bentley

Amazing service right from the first call for service. Late night I realized my furnace wasn’t kicking on and I called Haven. I was greeted warmly and after some questions and troubleshooting, a service call was scheduled for first thing the next morning since I had to go to work. Tech Issac L. came out first thing the next day and immediately fixed the problem (a simple issue with a switch flipped of course). To make the visit worthwhile, Issac went above and beyond to address any other concerns. He performed a little maintenance while here- cleaning flame sensor and checking pressure as well as helping me temporarily fix a vent that was bringing a draft from basement to main level. He also advised me of the membership program which is an incredible deal for now and for future concerns. I must give 5/5 for amazing service, knowledge and the overall friendliness I have received. Thank you for giving me peace of mind and relief (and most importantly heat!)

Heather Traynor

Haven Team just completed our Fireplace. Excellent job! Not an easy Fireplace to clean but once again, it looks beautiful from both sides. Gavin took such care with the outside glass and interior black side panels. Well done! Thank you

William Wellsbury

This week Haven Home (Kingston) installed a Generac generator plus a new hot water tank in my home. I am truly impressed with this company. Matt C, Mike, Sean, Connor, Casey and John - you guys were awesome!!! The crew was friendly, professional and showed up when they said they would. Great communication skills. No extra surprise costs. Very thorough and thoughtful and totally cleaned up afterwards - Matt C. even mopped the floors. I would absolutely recommend this company 100% for electrical, plumbing, and HVAC needs, you won’t regret it. (And thank you Wendy for recommending this company). I rarely give a 5 star rating, but this time I’m very comfortable with 5 stars plus - they earned it!

Alex Michaelides

Rob B. was fantastic at diagnosing my furnace issue later into the night around 10:30PM on a Friday. My house was very cold and the furnace would intermittently go on and off. He was very professional, friendly and quick! Highly recommend the service from both the dispatch line and service tech.

Carolyn Dumas

Dave G was excellent. He arrived on the same day I called for service. He was polite and efficient. He worked on the fireplace found 2 blockages, cleaned them out and the fireplace is working better than ever. Thank you!

Read all reviews on Google

Before you hire a plumber in Ontario

Yes. Plumber (306A) is a compulsory trade in Ontario - working without certification is illegal, not just inadvisable.

Certificate of Qualification, 306A Plumber

The individual doing the work must hold this, or be a registered apprentice working under someone who does. Ask for the certificate number and the name it is issued to. It belongs to a person, not a company.

Verify with: Skilled Trades Ontario maintains the public register of certified tradespeople.

Check Haven Home Heating and Air Conditioning on the official register

General liability insurance

Two million dollars is the common floor for residential work. Water damage escalates fast, and a burst supply line during a renovation can exceed a small policy in an afternoon.

WSIB clearance

If a worker is injured on your property and the contractor has no coverage, you can be drawn into the claim. A clearance certificate is free for the contractor to pull and takes minutes.

Verify with: WSIB issues clearance certificates directly to the contractor on request.

Check Haven Home Heating and Air Conditioning on the official register

TSSA gas technician certificate (only if gas is involved)

G1, G2 or G3 depending on scope. Required for anything connecting to a natural gas or propane line.

Verify with: The Technical Standards and Safety Authority regulates fuel safety in Ontario.

Check Haven Home Heating and Air Conditioning on the official register

Questions worth asking

  • Is the person doing the work certified in 306A, or an apprentice being supervised? Both are fine. You just want to know.
  • Is this quote flat rate or time and materials? If hourly, what is the estimated range and what happens if it runs over?
  • Does the job touch a gas line, and if so who holds the TSSA certificate?
  • Does this need a municipal plumbing permit, and are you pulling it?
  • What is the warranty on labour, separately from the manufacturer warranty on parts?
Read the full plumbers hiring guide