Contract Rating

Martindale Window & Door Inc

Window & Door InstallerWindsor, ON

4.362 Google reviews
Hours published

Customer reviews

This business has 62 Google reviews. We show up to five of them below - read the full listing on Google before deciding.

Patrick Latreille

Rude and condescending sales. I called in earlier since I had a resume in hand to pass off to them. The lady on the phone dismissively gave me "you can drop off resumes at the front" type statement. Normally I understand that with a high number of incoming resumes, you can't accomodate everyone, but her tone was so condescending and uncaring. From my point of view it seemed like she's asking me to drop my resume off straight into the shredder. It's bad to say but I hope one day she has to endure the hardships of unemployment this day and age. I'll never work with or buy from this company because of this. Mark me down as NPS -1 (Net promoter score). P.S. I sincerely hope I don't get an automatically generated reply from "the owner" because of this apologizing and encouraging me to call in to discuss with an obligatory positive company value statement about striving to bring amazing service etc.

Diana

I had an emergency with a broken window screen. I called all over the city for different dealers for this specific screen…. Michelle was lovely and super helpful. One of the employees took time out of their day to fix it in less than 20 mins. Super friendly staff members. Would highly recommend!! Thank you

Jennifer Trepanier

I had 7 windows and a front door replaced. I can't be more happier with the service I received and the price was much better than any other quote I received. Nino Papa and Diana were always prompt to return calls or emails to answer my many questions. Tried and True who installed the windows Pete and his brother were amazing clean and did a wonderful job. Will recommend Martindale windows for future friends and family. Great job everyone.

Daniel Sprague

Our buying experience at Martindale was excellent, Scott was very helpful and walked us through every step and option with great patience. He answered all of our questions and made us feel confident in our choices. Afterwards, he was quick with followups and keeping us up to date with our order. We had a few small things that needed to be fixed after install and those were taken care of fairly quickly. We've now had the windows for about 6 months, will follow up with a review on warranty work if it ever arises. Thank you Martindale!

Merja S Avena

I highly recommend this product, we have had 3 projects replacing windows and a front door installation. Professional, skilled and reliable. Products and their service fits the budget. We will continue to use Advanced Home Services for all our future projects with high quality products that are Martindale.

Read all reviews on Google

Before you hire a window and door installer in Ontario

No provincial licence is required. Installation quality is governed by manufacturer specification and the Ontario Building Code rather than by a trade certificate.

General liability insurance and WSIB clearance

Standard checks. Window installation involves ladder work and heavy glass.

Manufacturer-trained installer status

Matters more than usual here, because most window warranties are voided by installation that departs from the manufacturer specification.

Building permit for new or enlarged openings

Replacing a window in an existing opening generally does not need one. Cutting a new opening, or enlarging one for a basement egress window, generally does.

Verify with: Your municipal building department confirms what your specific job requires.

ENERGY STAR certification for the product

Relevant if you intend to claim any efficiency rebate, which typically requires certified products and documentation.

Questions worth asking

  • Is this a retrofit or a full-frame installation? What would the other one cost?
  • How is the gap between the window and the rough opening insulated and air-sealed?
  • Is exterior capping included, and in what colour and material?
  • Is the warranty on the glass seal, the frame, and the labour - and are they different lengths?
  • Is the warranty transferable if I sell the house?
Read the full window & door installers hiring guide