Pool Mates Pool & Hot Tub Inc.

Martin was a pleasure to deal with. He was very knowledgable and extremely friendly.! You've won my business thanks to Martin!

Matt and his staff were so helpful in helping me bring my hot tub back to life. I live on lake water and did not know why I could not get the water clear. I live 2 hours away. But knew pool mates from living in Scarborough years before. After going to all the pool companies around here and not getting anywhere, I bright a sample in to Matt and his staff. After learning from them, things I didn’t know. And careful instructions. I now have a crystal clear hot tub! Ty!

Yulanda is a fantastic person she actually help me get my repairs warranted and saved me a bunch of money best manager ever more companies need to follow her example she is what good looks like working for the customer and building trust by having integrity...well done Pool mates rocks because of service like this they will get all my business going forward...FYI stay away from Pioneer pools in Barrie they are in it for the money and do not have your best interest in mind terrible place lunch bag let down big time. Even after they installed a very expensive pool for me. Dave Roy Happy with pool mates 5 star service at its best. Thank you

The associates at this store were incredibly helpful and knowledgeable. Our filter union was leaking and I simply sent them a video. They ordered me the parts, assembled them, glued them and even teflon taped the thread for me then taught me how to install it myself. This saved me $ in labour costs. $20 and my filter is up and running again!

They helped me locate a repair person for my pool. Fantastic service. During the lockdown you could park and take out chlorine jugs and an employee would take them from you by your car and refill them. No appointments necessary.